Customer Service


All questions will be answered withing 24-48 hours.

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© Copyright 2019 Madam Universe, LLC

Shipping & Returns

We do provide free shipping within the continental United States.  While we do ship outside of the United States, the customer assumes all shipping charges.  Most items will ship within 2 days.  A confirmation email will be sent to you once the product is shipped.     

Return & Exchange Policy

Due to the hygienic nature of our products, we only accept returns on unopened products within 30 days of the shipping date.  We will not accept a return after 30 days even if the the product is sealed. Customers must pay their own return shipping cost. Shipping cost are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.


  If the customer would to exchange a product, please contact us directly.